Privacy Policy
This Privacy Policy outlines the practices of Lucky Green Casino (“we”, “us”, “our”) regarding the collection, use, storage, and protection of your personal information when you access or use the website at https://luckygreencasino.com (“Site”). By using our Site and services, you agree to the terms of this Privacy Policy. This Policy is intended for individuals residing in Australia and is compliant with relevant data protection laws and regulations.
1. Collection of Personal Information
We collect personal information that you voluntarily provide to us when registering an account, making transactions, contacting customer support, or otherwise interacting with our Site. The types of information we may collect include, but are not limited to, your full name, date of birth, residential address, email address, phone number, payment details, identity verification documents, and transaction history. We may also collect information automatically through your use of the Site, such as IP address, device information, browser type, access times, and cookies or similar tracking technologies.
2. Use of Personal Information
Your personal information is used for the following purposes: to create and manage your account, to verify your identity, to process deposits and withdrawals, to comply with legal and regulatory obligations, to detect and prevent fraud or other prohibited activities, to communicate with you regarding your account or our services, to provide customer support, to improve our Site and services, and for marketing purposes where permitted by law and with your consent where required. We may use aggregated and anonymized information for analytical and statistical purposes.
3. Legal Basis for Processing
We process your personal information on the following legal bases: your consent, the necessity of processing for the performance of a contract to which you are a party, compliance with legal obligations, and our legitimate interests in operating and improving our services, preventing fraud, and ensuring the security of our Site and users.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, enable certain features, and deliver relevant advertising. You may manage your cookie preferences through your browser settings; however, disabling cookies may impact the functionality of the Site. For more details, please refer to our Cookie Policy.
5. Sharing and Disclosure of Information
We may share your personal information with third parties in the following circumstances: with service providers who assist in the operation of our Site and provision of services (such as payment processors, verification services, and IT support); with regulatory authorities, law enforcement agencies, or other parties as required by law or regulation; in connection with a merger, acquisition, or sale of all or a portion of our business; or with your explicit consent. All third parties are required to handle your data in accordance with applicable data protection laws and to maintain appropriate security measures.
6. International Data Transfers
Your personal information may be transferred to and processed in jurisdictions outside of Australia. Where such transfers occur, we implement safeguards to ensure that your information is protected to a standard comparable to that required under Australian law, including the use of contractual clauses and security measures.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the type of information and legal requirements. When information is no longer required, it will be securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. While we strive to protect your data, no transmission or storage system can be guaranteed to be completely secure.
9. Your Rights and Choices
As an individual residing in Australia, you have certain rights in relation to your personal information. These include the right to access the personal information we hold about you, to request correction of incorrect information, to request deletion of your data in certain circumstances, to object to or restrict processing, and to withdraw your consent where applicable. To exercise these rights, please contact us using the details provided below. We may require verification of your identity before processing your request.
10. Marketing Communications
If you have consented to receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions provided in the messages or by contacting us directly. Please note that you may still receive transactional or service-related communications, such as confirmations and important account notices, even if you opt out of marketing communications.
11. Links to Third-Party Sites
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any external sites you visit.
12. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Changes will become effective upon posting on our Site. We encourage you to review this Policy periodically to stay informed about how we handle your personal information. Your continued use of the Site constitutes your acceptance of any changes to this Policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer at: [email protected]. We will respond to your inquiry in a timely manner and in accordance with applicable laws.
14. Complaints
If you believe your privacy rights have been violated, you may lodge a complaint with us using the contact details above. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
15. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Australia.